# Example 786 — The intake form got longer and the queue got shorter `the_intake_form_got_longer_and_the_queue_got_shorter.eml` - The platform team rewrote its request form to capture what it actually needed, and the queue wait fell from twenty-one days to five. What else changed is computed below. ## EML ```eml # Self-authored for the EML case corpus (no external origin). The platform team # rewrote its request form to capture what it actually needed, and the queue # wait fell from twenty-one days to five. What else changed is computed below. # # The rewrite was sound. Every field was added because a real request had # stalled for want of it; the form validates as you type rather than rejecting # at the end; the fields are grouped so a requester can see what is left; and # the wait is measured from submission to first action, on the platform team's # own tracker, not estimated. # # The queue is the requests that were submitted. 3400 => requests_a_month_before 1250 => requests_a_month_now 6 => fields_on_the_form_before 23 => fields_on_the_form_now 2 => median_minutes_to_submit_before 19 => median_minutes_to_submit_now 21 => queue_wait_days_before 5 => queue_wait_days_now 8 => months_since_the_change 1900 => submissions_abandoned_part_way_a_month 74 => tools_found_in_the_last_estate_audit_that_nobody_requested requests_a_month_before - requests_a_month_now => requests_a_month_that_stopped_arriving fields_on_the_form_now - fields_on_the_form_before => fields_added median_minutes_to_submit_now - median_minutes_to_submit_before => minutes_added_to_asking queue_wait_days_before - queue_wait_days_now => days_taken_off_the_wait # Both sides are form journeys: one finished, one did not. Naming the completed # ones 'requests' hid that, so the alias says it. requests_a_month_now => submissions_completed_a_month submissions_abandoned_part_way_a_month - submissions_completed_a_month => abandonments_beyond_completions int(requests_a_month_now * 10000 / requests_a_month_before) => volume_remaining_per_myriad int(queue_wait_days_now * 10000 / queue_wait_days_before) => wait_remaining_per_myriad "requests a month, before : " + str(requests_a_month_before) ^0 "requests a month, now : " + str(requests_a_month_now) ^0 " that stopped arriving : " + str(requests_a_month_that_stopped_arriving) ^0 " volume remaining : " + str(volume_remaining_per_myriad) + " per ten thousand" ^0 "months since the change : " + str(months_since_the_change) ^0 "" ^0 "fields on the form, before : " + str(fields_on_the_form_before) ^0 "fields on the form, now : " + str(fields_on_the_form_now) ^0 " added : " + str(fields_added) ^0 "median minutes to submit, before: " + str(median_minutes_to_submit_before) ^0 "median minutes to submit, now : " + str(median_minutes_to_submit_now) ^0 " added to asking : " + str(minutes_added_to_asking) ^0 "" ^0 "queue wait, days, before : " + str(queue_wait_days_before) ^0 "queue wait, days, now : " + str(queue_wait_days_now) ^0 " taken off the wait : " + str(days_taken_off_the_wait) ^0 " wait remaining : " + str(wait_remaining_per_myriad) + " per ten thousand" ^0 "" ^0 "submissions abandoned part way : " + str(submissions_abandoned_part_way_a_month) ^0 " beyond completed submissions : " + str(abandonments_beyond_completions) ^0 "unrequested tools in the estate : " + str(tools_found_in_the_last_estate_audit_that_nobody_requested) ^0 "" ^0 # ---- what the rewrite verified ---- "the new intake form" ^0 " every field : added because a real request stalled for" ^0 " want of it, not because somebody wanted a report" ^0 " validation : as you type, not a rejection at the end" ^0 " the fields : grouped, so a requester can see what is" ^0 " left" ^0 " the wait : measured submission to first action, on the" ^0 " team's own tracker" ^0 " days off the wait : " + str(days_taken_off_the_wait) ^0 " verdict : FASTER" ^0 "" ^0 " justifying each field from a stalled request is the" ^0 " part almost nobody does, and it is why the form asks" ^0 " for nothing decorative" ^0 "" ^0 # ---- which population the queue is ---- "what the wait is measured over" ^0 " the population : requests that were submitted" ^0 " what submitting now costs : " + str(median_minutes_to_submit_now) + " minutes, up " ^0 " " + str(minutes_added_to_asking) ^0 " requests a month that stopped arriving : " ^0 " " + str(requests_a_month_that_stopped_arriving) ^0 " submissions abandoned part way : " ^0 " " + str(submissions_abandoned_part_way_a_month) + " a month" ^0 " which is more than the completed ones by : " ^0 " " + str(abandonments_beyond_completions) ^0 "" ^0 " a queue got shorter and so did the line of people" ^0 " willing to join it; the wait cannot tell those apart" ^0 "" ^0 # ---- where the demand went ---- "the work that stopped being requested" ^0 " did the need go away : nothing here says so" ^0 " tools found in the estate that nobody requested : " ^0 " " + str(tools_found_in_the_last_estate_audit_that_nobody_requested) ^0 " who supports those : whoever installed them" ^0 " do they appear in the queue : no" ^0 " do they appear in the wait : no" ^0 " what the platform team sees of them : the audit, once" ^0 " a year" ^0 "" ^0 # ---- null control ---- # The same form, with a two-field express path that a requester may use, and the # rest of the fields asked afterwards by the person who picks the work up. 3300 => nc_requests_a_month 7 => nc_queue_wait_days 120 => nc_submissions_abandoned_part_way_a_month "null control - two fields to ask, the rest asked later" ^0 " requests a month : " + str(nc_requests_a_month) ^0 " submissions abandoned part way : " ^0 " " + str(nc_submissions_abandoned_part_way_a_month) ^0 " queue wait, days : " + str(nc_queue_wait_days) ^0 " the team did not get slower; the requests that had" ^0 " stopped being made came back and joined the queue" ^0 "" ^0 # ---- the rule ---- "what a shorter queue guarantees" ^0 " a submitted request is picked up in " + str(queue_wait_days_now) + " days :" ^0 " exactly, measured to first action on the team's own" ^0 " tracker, " + str(months_since_the_change) + " months" ^0 " the organisation waits less for what it needs : not" ^0 " addressed; " + str(requests_a_month_that_stopped_arriving) + " requests a month stopped being made" ^0 " and " + str(submissions_abandoned_part_way_a_month) + " a month are abandoned mid-form" ^0 "" ^0 "raising the cost of joining a queue shortens it; the" ^0 "measurement is over the people who paid, and the people" ^0 "who did not are not slow, they are absent" ^0 "" ^0 "Every field was justified by a stalled request, validation is live, and the" ^0 "wait fell " + str(days_taken_off_the_wait) + " days to " + str(queue_wait_days_now) + " on the team's own tracker. Asking now costs " ^0 "" + str(median_minutes_to_submit_now) + " minutes instead of " + str(median_minutes_to_submit_before) + ", so volume fell to " + str(volume_remaining_per_myriad) + " per ten thousand of" ^0 "what it was, " + str(submissions_abandoned_part_way_a_month) + " submissions a month are abandoned part way - " + str(abandonments_beyond_completions) + " more than" ^0 "are completed - and the last audit found " + str(tools_found_in_the_last_estate_audit_that_nobody_requested) + " tools nobody asked for." ^0 ``` ## Python (deterministic transpilation) ```python requests_a_month_before = 3400 requests_a_month_now = 1250 fields_on_the_form_before = 6 fields_on_the_form_now = 23 median_minutes_to_submit_before = 2 median_minutes_to_submit_now = 19 queue_wait_days_before = 21 queue_wait_days_now = 5 months_since_the_change = 8 submissions_abandoned_part_way_a_month = 1900 tools_found_in_the_last_estate_audit_that_nobody_requested = 74 requests_a_month_that_stopped_arriving = requests_a_month_before - requests_a_month_now fields_added = fields_on_the_form_now - fields_on_the_form_before minutes_added_to_asking = median_minutes_to_submit_now - median_minutes_to_submit_before days_taken_off_the_wait = queue_wait_days_before - queue_wait_days_now submissions_completed_a_month = requests_a_month_now abandonments_beyond_completions = submissions_abandoned_part_way_a_month - submissions_completed_a_month volume_remaining_per_myriad = int(requests_a_month_now * 10000 / requests_a_month_before) wait_remaining_per_myriad = int(queue_wait_days_now * 10000 / queue_wait_days_before) print("requests a month, before : " + str(requests_a_month_before)) print("requests a month, now : " + str(requests_a_month_now)) print(" that stopped arriving : " + str(requests_a_month_that_stopped_arriving)) print(" volume remaining : " + str(volume_remaining_per_myriad) + " per ten thousand") print("months since the change : " + str(months_since_the_change)) print("") print("fields on the form, before : " + str(fields_on_the_form_before)) print("fields on the form, now : " + str(fields_on_the_form_now)) print(" added : " + str(fields_added)) print("median minutes to submit, before: " + str(median_minutes_to_submit_before)) print("median minutes to submit, now : " + str(median_minutes_to_submit_now)) print(" added to asking : " + str(minutes_added_to_asking)) print("") print("queue wait, days, before : " + str(queue_wait_days_before)) print("queue wait, days, now : " + str(queue_wait_days_now)) print(" taken off the wait : " + str(days_taken_off_the_wait)) print(" wait remaining : " + str(wait_remaining_per_myriad) + " per ten thousand") print("") print("submissions abandoned part way : " + str(submissions_abandoned_part_way_a_month)) print(" beyond completed submissions : " + str(abandonments_beyond_completions)) print("unrequested tools in the estate : " + str(tools_found_in_the_last_estate_audit_that_nobody_requested)) print("") print("the new intake form") print(" every field : added because a real request stalled for") print(" want of it, not because somebody wanted a report") print(" validation : as you type, not a rejection at the end") print(" the fields : grouped, so a requester can see what is") print(" left") print(" the wait : measured submission to first action, on the") print(" team's own tracker") print(" days off the wait : " + str(days_taken_off_the_wait)) print(" verdict : FASTER") print("") print(" justifying each field from a stalled request is the") print(" part almost nobody does, and it is why the form asks") print(" for nothing decorative") print("") print("what the wait is measured over") print(" the population : requests that were submitted") print(" what submitting now costs : " + str(median_minutes_to_submit_now) + " minutes, up ") print(" " + str(minutes_added_to_asking)) print(" requests a month that stopped arriving : ") print(" " + str(requests_a_month_that_stopped_arriving)) print(" submissions abandoned part way : ") print(" " + str(submissions_abandoned_part_way_a_month) + " a month") print(" which is more than the completed ones by : ") print(" " + str(abandonments_beyond_completions)) print("") print(" a queue got shorter and so did the line of people") print(" willing to join it; the wait cannot tell those apart") print("") print("the work that stopped being requested") print(" did the need go away : nothing here says so") print(" tools found in the estate that nobody requested : ") print(" " + str(tools_found_in_the_last_estate_audit_that_nobody_requested)) print(" who supports those : whoever installed them") print(" do they appear in the queue : no") print(" do they appear in the wait : no") print(" what the platform team sees of them : the audit, once") print(" a year") print("") nc_requests_a_month = 3300 nc_queue_wait_days = 7 nc_submissions_abandoned_part_way_a_month = 120 print("null control - two fields to ask, the rest asked later") print(" requests a month : " + str(nc_requests_a_month)) print(" submissions abandoned part way : ") print(" " + str(nc_submissions_abandoned_part_way_a_month)) print(" queue wait, days : " + str(nc_queue_wait_days)) print(" the team did not get slower; the requests that had") print(" stopped being made came back and joined the queue") print("") print("what a shorter queue guarantees") print(" a submitted request is picked up in " + str(queue_wait_days_now) + " days :") print(" exactly, measured to first action on the team's own") print(" tracker, " + str(months_since_the_change) + " months") print(" the organisation waits less for what it needs : not") print(" addressed; " + str(requests_a_month_that_stopped_arriving) + " requests a month stopped being made") print(" and " + str(submissions_abandoned_part_way_a_month) + " a month are abandoned mid-form") print("") print("raising the cost of joining a queue shortens it; the") print("measurement is over the people who paid, and the people") print("who did not are not slow, they are absent") print("") print("Every field was justified by a stalled request, validation is live, and the") print("wait fell " + str(days_taken_off_the_wait) + " days to " + str(queue_wait_days_now) + " on the team's own tracker. Asking now costs ") print("" + str(median_minutes_to_submit_now) + " minutes instead of " + str(median_minutes_to_submit_before) + ", so volume fell to " + str(volume_remaining_per_myriad) + " per ten thousand of") print("what it was, " + str(submissions_abandoned_part_way_a_month) + " submissions a month are abandoned part way - " + str(abandonments_beyond_completions) + " more than") print("are completed - and the last audit found " + str(tools_found_in_the_last_estate_audit_that_nobody_requested) + " tools nobody asked for.") ``` ## stdout (executed) ```text requests a month, before : 3400 requests a month, now : 1250 that stopped arriving : 2150 volume remaining : 3676 per ten thousand months since the change : 8 fields on the form, before : 6 fields on the form, now : 23 added : 17 median minutes to submit, before: 2 median minutes to submit, now : 19 added to asking : 17 queue wait, days, before : 21 queue wait, days, now : 5 taken off the wait : 16 wait remaining : 2380 per ten thousand submissions abandoned part way : 1900 beyond completed submissions : 650 unrequested tools in the estate : 74 the new intake form every field : added because a real request stalled for want of it, not because somebody wanted a report validation : as you type, not a rejection at the end the fields : grouped, so a requester can see what is left the wait : measured submission to first action, on the team's own tracker days off the wait : 16 verdict : FASTER justifying each field from a stalled request is the part almost nobody does, and it is why the form asks for nothing decorative what the wait is measured over the population : requests that were submitted what submitting now costs : 19 minutes, up 17 requests a month that stopped arriving : 2150 submissions abandoned part way : 1900 a month which is more than the completed ones by : 650 a queue got shorter and so did the line of people willing to join it; the wait cannot tell those apart the work that stopped being requested did the need go away : nothing here says so tools found in the estate that nobody requested : 74 who supports those : whoever installed them do they appear in the queue : no do they appear in the wait : no what the platform team sees of them : the audit, once a year null control - two fields to ask, the rest asked later requests a month : 3300 submissions abandoned part way : 120 queue wait, days : 7 the team did not get slower; the requests that had stopped being made came back and joined the queue what a shorter queue guarantees a submitted request is picked up in 5 days : exactly, measured to first action on the team's own tracker, 8 months the organisation waits less for what it needs : not addressed; 2150 requests a month stopped being made and 1900 a month are abandoned mid-form raising the cost of joining a queue shortens it; the measurement is over the people who paid, and the people who did not are not slow, they are absent Every field was justified by a stalled request, validation is live, and the wait fell 16 days to 5 on the team's own tracker. Asking now costs 19 minutes instead of 2, so volume fell to 3676 per ten thousand of what it was, 1900 submissions a month are abandoned part way - 650 more than are completed - and the last audit found 74 tools nobody asked for. ``` ## Round-trip `ok: true` — round-trip fixpoint reached (python1 == python2) ## Trace event types eml:run:start · eml:assign · eml:output · eml:run:done